Frequently Asked Questions
Everything you need to know to find your dream dress.
How do I determine my size for a formal dress?
Since formal wear sizes often run smaller than everyday clothing, we recommend comparing your bust, waist, and hip measurements to the specific size chart provided on each product page.
When should I place my order to ensure it arrives before my event?
To allow for shipping time and potential alterations, we recommend ordering your dress at least 4 to 6 weeks before your event date. Expedited shipping options are available at checkout.
What is your return policy for prom and evening gowns?
We accept returns on most dresses within 7 days of delivery, provided they are in original condition with all tags attached. Please note that some clearance items are final sale.
Do you offer international shipping?
Yes, PromGirl ships to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated during the checkout process.
Can I make changes to my order after it has been placed?
Because we process orders quickly to ensure fast delivery, changes can only be made within 1 hour of purchase. Please contact our customer service team immediately for assistance.
Are the colors shown on the website accurate?
While we strive to display colors as accurately as possible, actual shades may vary slightly due to monitor settings and photographic lighting.